Frequently Asked Questions

1

What if I already have architectural plans for my dream home?

We are here to help you turn your plans into a completed home!  If you already have architectural plans, we can handle all aspects of construction.  Our unique process allows us to work from any approved architectural designs while delivering a high quality final product.

2

I know some aspects of the home I want, but I haven't decided on an overall design.  Can you help?

Yes!  We specialize in helping families design and build their dream home.  Our unique design process allows us to start from scratch and create a home that meets your every need.  During our onboarding process, we will help fine-tune your vision and find a floor plan that fits your family’s needs and style.  We even have an interior designer on our team to make sure the finishing touches are just right!

3

I have no idea what kind of home I want to build!  What should I do?

First, take a deep breath and know you are in good hands.  Building a house can be overwhelming when you aren’t sure where to start.  That’s where we come in!  We can help you narrow down your style preferences and design a floor plan that fits your needs.  During the beginning stages of our process, we take the time to get to know you and your family as well as all of the wonderful things that make you unique.  These key details will help us ensure the final product is a home worth enjoying for years to come.  While you may not know what you want today, we guarantee you will love the home we create together!

4

How do you ensure a high quality finished product?

Our quality stems from our attention to detail and passion for what we do.  Over the last 20 years, we have built loyal connections with some of the best local subcontractors and tradesmen, allowing us to deliver outstanding homes again and again.   As our client, you will have the opportunity to tour the job site at key stages throughout the project to inspect the progress and ensure everything is up to your standards.  Click here to learn more about our design build process.

5

How do I know I will receive good customer service?

Exquisite customer care is one of the most important pillars of our business!  We understand the difference that a personal touch can make and believe our clients deserve the highest quality service.  Upon becoming our client, we will match you with a designated team including a client liaison, project manager, and construction superintendent.  This team will be by your side from the planning stages to the finishing touches of your home build.  With an open line of communication and the use of Buildertrend software, we will make the construction of your dream home easy and fun.

6

How will we stay in contact throughout the build of my home?

We proudly use Buildertrend technology to ensure thorough communication with our clients.  On this state of the art mobile platform, you can see real-time updates regarding every aspect of your home.  Log on from your phone to view schedule details, picture updates, and a catalog of your chosen finishes.  Additionally, your designated client liaison will be happily available to answer questions via our business phone line.

7

How can you ensure my home will be completed on schedule?

We have spent over twenty years creating trustworthy and dynamic relationships with many of the region’s best subcontractors and tradesmen.  Because of these years of mutual respect and success, we have established a network of trusted craftsmen who prioritize our projects over the competition.  As our client, you can see real time scheduling updates on our user-friendly contractor mobile software Buildertrend.  To take quality assurance a step further, we install a camera at your home build site upon groundbreaking so that you can tune in 24/7 and see the progress for yourself.  In the unexpected scenario of unforeseen delays, we will communicate with you swiftly and clearly to create a plan of action.  We want you to feel as confident as we do that things are on track for success!

8

Who is your architect?

We are proud to partner with Purser White Architecture in the pursuit of creating your dream home.  Purser White is a middle Tennessee based architectural firm with over 40 years of design experience.  Purser White’s designs for be found throughout many of America’s top cities.  You can read more about Purser White here.

9

Where do you build custom homes?

We are proud to build homes throughout middle Tennessee!  Some of the communities we serve are College Grove, Arrington, Franklin, Eagleville, Nolensville, Brentwood, Thompson's Station, and Nashville.